Claude Free open-source plugin

Email triage for Claude Cowork

A Claude Cowork plugin that triages your support inbox with full business context, and gets smarter every time.

Context-Link/email-triage-plugin How to install

View on GitHub · free forever · works with Gmail and Zoho

5 Skills
2 Slash commands
∞ Open source

01 / See it work

The full triage workflow

02 / Why this plugin

Why use the Email Triage plugin?

Your support inbox is full. Your knowledge base and past email threads have the answers. This open source plugin connects them via parallel sub agents that research each customer before drafting.

Gmail & Zoho

Pulls unread emails from Gmail or Zoho via MCP connectors. No new tools to learn.

Per-customer email history

Each draft is written by a sub agent that first looks up that customer's email history and your knowledge base for full context.

Human-in-the-loop

Interactive UI for review before sending. You stay in control.

Written for humans

Strips em-dashes, filler phrases, and invisible Unicode watermarks automatically.

Self-improving

Learns from your corrections and stores lessons for future runs.

03 / How it works

How it works

01

Connect

Link Gmail or Zoho Mail via MCP connector.

02

Fetch & draft

Pulls unread emails, then spawns a sub agent per email to look up that customer's email history and knowledge base context before drafting a reply.

03

Review

Each email gets an interactive card with the draft reply, required actions, and a checklist.

04

Learn

Your corrections are stored and applied to future drafts. It gets better every time.

04 / Getting started

Getting started

Installing the marketplace in Claude Cowork
Claude 1. Install the marketplace · Claude Cowork
Adding the Email Triage plugin from the installed marketplace
Claude 2. Then install the plugin · Claude Cowork
Knowledge base context in Context Link
Claude Connect Context Link for past email and knowledge base context · Context Link
Setting up a scheduled triage task
Claude Schedule recurring triage · Claude Cowork
Email triage running in Claude Cowork
Claude Email triage in Cowork · Claude Cowork

05 / What's in the box

What’s in the box

/triage-emails

The main event. Fetches your unread emails, then spawns a sub agent per email to look up customer history and draft a reply. Results are presented in an interactive UI.

/draft-reply

One-off mode. Paste a customer email and get a context-aware draft reply with required actions.

scrub Strips AI tells get-context Retrieves KB context update-memory Stores learned lessons

06 / Before you start

Requirements

Use either Gmail or Zoho for email
Context Link recommended but not required
Claude Cowork or Claude Code

Claude Ready when you are

Level up your customer support

Open source. Free forever. Works with Gmail and Zoho.

Context-Link/email-triage-plugin

View source on GitHub